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Tom Berghoff

Senior Vice President, Global TAC and TS Product Management

Technical Services

Tom has over 30 years’ experience in high-tech professional and technical services. Having been with Cisco for 10 years, he currently leads Cisco’s Global Technical Assistance Center (TAC) and Technical Services Portfolio. His team supports one of – if not the – largest global customer install base and leads the industry in awards and technical certifications. Tom is known within Cisco as a tireless advocate of the customer experience.

Articles

July 19, 2017

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DIGITAL TRANSFORMATION

It’s Time to Rethink the Value of “Support”

With the network serving as the foundation for digital business, maintaining the highest availability, performance, and security are the three end states that matter the most. A new standard of service is required for today’s business critical networks, and Cisco Services is leading the way. But don…